Privacy Policy — WalkToRTS

1) Introduction

This Privacy Policy explains how WalkToRTS (“we”, “us”, or “our”) collects, uses, and shares personal data when you visit our website and interact with us. By using the Website or submitting enquiries, you agree to the collection and use of your personal data as described in this policy.

2) Personal data we collect

We may collect personal data such as:

• Contact details (e.g., name, email address, phone number)

• Enquiry details (e.g., information you provide when contacting us)

• Communication data (e.g., messages sent via WhatsApp or other channels)

• Usage and device data (e.g., IP address, browser type, pages viewed, and cookie data)

• Any other information you choose to provide to us

3) How we collect personal data

We collect personal data through:

• Forms and enquiry submissions on the Website

• Communications you send us (e.g., email or WhatsApp)

• Cookies and similar technologies (including analytics and advertising tools)

• Service providers and partners who help us operate the Website and respond to enquiries

4) How we use your personal data

We use your personal data to:

1. Respond to enquiries and provide the information you request

2. Connect you with Partners relevant to your enquiry

3. Improve the Website (analytics, performance, troubleshooting, and content optimization)

4. Marketing and remarketing, only where permitted and/or based on your preferences or consent, such as showing relevant ads on Google or Meta platforms

5. Security and fraud prevention, and to protect our rights and the rights of our users

6. Legal compliance, including responding to lawful requests

5) Legal bases for processing (where applicable)

Depending on your location and the situation, we process personal data based on:

• Consent (e.g., where you opt in to marketing or accept cookies where required)

• Legitimate interests (e.g., responding to enquiries, improving our services, marketing to interested users, and securing the Website)

• Contractual necessity (e.g., steps to provide the information or service you request)

• Legal obligation (e.g., compliance with applicable laws)

6) Sharing and disclosure of personal data

We may share your personal data with:

A. Partners (agents, developers, financing partners)
If you submit an enquiry, we may share your contact and enquiry details with relevant Partners so they can contact you and assist you.

B. Service providers (processors)
We use third-party service providers to run and improve the Website and marketing, such as hosting, analytics, and advertising providers. These vendors process data on our behalf.

C. Platforms you use to contact us
If you contact us via WhatsApp, your data is processed by WhatsApp/Meta subject to their own privacy policies.

D. Legal and compliance
We may disclose personal data if required by law, court order, or to protect our rights, safety, and security.
We do not sell your personal data.

7) Cookies, analytics, and advertising

The Website may use cookies and similar technologies to function properly and to measure and improve performance and support advertising where permitted.

We may use tools such as:

• Google Analytics (website usage analytics)

• Google Ads (conversion tracking and remarketing)

• Meta Pixel (conversion tracking and remarketing)

These tools may collect information about your device and browsing activity on this Website and may be used to measure ad performance and show you more relevant ads where permitted.

Cookie choices:

• If we display a cookie banner, you can manage your preferences there at any time.

• You can also control cookies through your browser settings, but blocking or deleting cookies may affect Website functionality.

8) International data transfers

Our service providers (such as Google and Meta) may process personal data outside your country. Where applicable, we rely on appropriate safeguards (for example, contractual protections and provider security measures) to protect your data.

9) Data retention

We keep personal data only as long as needed for the purposes described in this policy.

Typical retention:

• Enquiry/lead records: up to 12 months from your last interaction, unless a longer period is required for legal, compliance, or dispute-resolution purposes

• Identification document(s) (if you choose to send them): typically deleted within 7 days after verification or processing is completed

• Analytics/advertising data: retained according to the settings of the relevant provider tools

You may request deletion earlier (see Section 11).

10) Ad preferences / opt-outs (platform-level)

You can manage advertising preferences and opt out at the platform level using:

• Google Ads Settings: https://adssettings.google.com/

• YourAdChoices: https://youradchoices.com/

• Meta Ad Preferences: https://www.facebook.com/adpreferences/

11) Your rights

Depending on your location, you may have the right to:

• Request access to your personal data

• Request correction of inaccurate data

• Request deletion of your personal data

• Object to or request restriction of certain processing

• Withdraw consent (where processing is based on consent)

• Request information about sharing with Partners and service providers

• Lodge a complaint with a supervisory authority (if applicable)

To make a request, contact sales@walktorts.com . We may ask you to verify your identity before processing requests.

12) Marketing communications

If you consent to receive marketing updates, you can opt out at any time by:

• Using an unsubscribe option (if provided), or

• Contacting sales@walktorts.com with your request, or

• Telling us on WhatsApp that you want to stop receiving messages

Even if you opt out, we may still send non-marketing messages related to your enquiry.

13) Third-party links

The Website may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review the privacy policies of those third parties before providing your information.

14) Children’s privacy

The Website is not intended for children under 16 (or the minimum age required in your jurisdiction). We do not knowingly collect personal data from children. If you believe a child has provided personal data, contact sales@walktorts.com to request deletion.

15) Changes to this Privacy Policy

We may update this policy from time to time. The updated version will be posted on this page with a new “Last updated” date, and will be effective immediately upon posting.

16) Contact us

WalkToRTS
Owner / Data Controller: Lai Kiat Chong
Email: sales@walktorts.com
WhatsApp: +6019-368-2328
Location: Johor Bahru, Malaysia